Help Center
tk567 Frequently Asked Questions
Deposits, withdrawals, bonuses, account verification, and security — direct and detailed answers to the questions players ask most, all on one page.
Whether you are new to tk567 or an experienced player, questions come up. On this page we have put together detailed answers covering identity verification, deposit and withdrawal methods, welcome bonus terms, and account security. If you cannot find the answer you need, contact our 24/7 support team.
Identity Verification (KYC)
Identity verification (KYC) is an internationally recognized security practice. It confirms that every account belongs to a real person. It helps prevent money laundering, fraud, and participation by minors. tk567 runs the KYC process to protect players' accounts and deposited funds.
Verification is usually requested before your first withdrawal or if unusual activity is detected on your account. For large transactions, the system may also trigger verification automatically. Submitting documents on time helps your withdrawal get processed faster.
A National ID (NID), passport, or driving licence — any one of these is accepted. The document must not be expired, and the photo and name must be clearly visible. A bank statement or utility bill may also be requested as proof of address.
Yes. All submitted documents are stored on servers secured with SSL encryption. tk567 never sells or shares your personal information with third parties. Read our privacy policy for full details.
Yes. For security reasons, the name registered on your tk567 account must match the name on your bKash, Nagad, Rocket, or bank account. If the names do not match, your withdrawal may be delayed or put on hold.
Deposit Questions
tk567 currently supports bKash, Nagad, Rocket, and bank transfer — four deposit methods. For bank transfers, most Bangladeshi banks are supported, including Dutch-Bangla Bank, Islami Bank, and BRAC Bank. All methods are fully secure and encrypted.
The minimum deposit amount is ৳500 for all payment methods. Deposits below this amount are not accepted. This limit applies equally to bKash, Nagad, Rocket, and bank transfer.
Deposits usually appear in your balance within a few minutes. If it takes longer, contact us via live chat with your payment transaction ID or a screenshot. The support team will verify the matter and resolve it promptly.
tk567 does not charge any processing fee on deposits. However, your bank or mobile financial service (bKash, Nagad, Rocket) may apply their own charges — this is entirely subject to their own policies and is outside tk567's control.
Log in to your account, go to the deposit page, and select bKash. Send the required amount to the designated bKash number, then enter the transaction ID in the form and confirm. The whole process is usually completed within a few minutes. Use a bKash number registered in your own name.
Security & Privacy
Change your password immediately and notify the tk567 support team via live chat or email. If needed, the support team will temporarily suspend the account and investigate. Providing the date, time, and details of any suspicious activity will help resolve the matter faster.
Choose a password of at least 12 characters — combine uppercase and lowercase letters, numbers, and a symbol (such as @, !, #). Do not use the same password on other sites. Using a password manager makes it easy to keep a unique, strong password for each account.
The real tk567 site address is tk567.mom — check that this appears correctly in your browser's address bar. Do not log in from URLs sent via unknown links or messages. Look for the SSL padlock icon in your browser and read the spelling carefully — phishing sites often change one character in the name.
Yes. tk567 uses full SSL (Secure Socket Layer) encryption, which keeps your transactions and personal data protected from third parties. Data is also stored in encrypted format on the server side.
Never give anyone your OTP, bKash PIN, Nagad PIN, or account password — no tk567 employee or representative will ever ask for this information. If you receive such a message or call, treat it as fraudulent and notify our support team immediately.
Welcome Bonus
No, the welcome bonus can only be received once per player. It applies to the first deposit only. If the same person tries to claim it again by creating a new account, that is against the rules and both accounts may be closed.
You receive a 100% bonus on your first deposit, up to a maximum of ৳5,000. For example — deposit ৳1,000 and your bonus is ৳1,000, giving you a total balance of ৳2,000. If you deposit ৳12,000, the bonus is still capped at ৳5,000, giving you a total balance of ৳17,000. To claim the bonus, log in to your account and activate the bonus option at the time of deposit.
The wagering requirement for the welcome bonus is 10 times, calculated on the bonus amount only — not on the deposit. Example: if you receive a ৳1,000 bonus, you need to wager ৳1,000 × 10 = ৳10,000 before you can withdraw winnings from the bonus.
Slot games generally contribute the most toward completing the wagering requirement. Live casino and table games may also contribute, but at different rates. Read the terms and conditions or ask via live chat for specific details.
In most cases the bonus balance is used first. This means bet amounts are deducted from bonus funds before your real deposit balance is used. Winnings from the bonus cannot be withdrawn before the wagering requirement is completed.
Withdrawals
No. For security reasons, withdrawals can only be made to a bKash, Nagad, Rocket, or bank account registered in your own name. Withdrawal requests to third-party wallets or someone else's account will be rejected.
The minimum withdrawal amount is ৳800 for all payment methods. Withdrawal requests below this amount are not processed. This limit applies to bKash, Nagad, Rocket, and bank transfer alike.
After your request is approved, the money usually arrives in your chosen account within 15 minutes to 2 hours. bKash and Nagad are generally the fastest; bank transfers may take a little longer.
Yes, it is normal for a withdrawal to stay in "Pending" status for some time — during this period the team is verifying your request. If it remains pending beyond the expected timeframe, contact us via live chat with your transaction ID.
To withdraw bonus winnings, you must first complete the full wagering requirement. Once the requirement is met, the bonus winnings will be added to your withdrawable balance and can be withdrawn through the normal process. You can track your wagering progress in the bonus section of your account.
Have more questions?
Our support team is available seven days a week, around the clock, ready to help in both Bengali and English.